What Information Does j10 Collect?
When you register or use the j10 platform, we collect several categories of information to ensure our services function smoothly and securely:
- Account Information — username, active Malaysian phone number, and encrypted password collected at registration.
- Device and browser information — device type, operating system, IP address, browser type, and language settings used to access the platform.
- Payment Information — records of deposit and withdrawal transactions in Malaysian Ringgit (RM), including payment methods like e-wallets or bank transfers. We do not store full card details or bank account information directly.
- Usage Data — records of platform activity including games played, bets placed, session times, and navigation actions.
- Cookies — small data files stored on your device to identify login sessions and enhance the user experience.
We only collect information necessary to provide j10 services and do not gather data irrelevant to platform operations.
What Is This Information Used For?
Collected information is used for the following purposes:
- Processing account registrations and verifying user identity.
- Processing deposits and withdrawals in MYR securely and accurately.
- To provide responsive customer support whenever you contact us.
- Monitoring platform activity to detect and prevent fraud, unauthorized use, or terms violations.
- Improving j10’s design, functionality, and performance based on usage patterns.
- Sending account notifications, relevant promotions, or service updates through agreed communication channels.
- Complying with laws and regulations applicable to platform operations.
J10 will not use your information for purposes beyond those stated without prior notice or your consent.
Cookies and Tracking Technologies
The j10 platform uses cookies and similar tracking technologies to improve user experience. Cookies help identify your login session, save language preferences, and enable smoother page navigation.
There are two types of cookies used:
- Session cookies — deleted automatically when you close the browser. Used to maintain login status during an active session.
- Persistent cookies — stored on your device for a set period to identify registered users and save chosen settings.
You can manage or delete cookies through your browser settings at any time. However, disabling cookies may affect certain j10 platform functions.
Data Storage, Security & Sharing
Data Security
J10 uses SSL encryption protocols to protect all data transmitted between your device and our servers. Account passwords are stored cryptographically and cannot be read by anyone, including platform staff.
User data access is restricted to staff who need it to perform legitimate operational tasks. All access is regularly audited.
Sharing with Third Parties
J10 does not sell, rent, or share users’ personal data with third parties for marketing. Information may be shared only in these circumstances:
- To payment processors needed to handle MYR deposit and withdrawal transactions.
- To authorities or law enforcement agencies when required by Malaysian law.
- To technical service providers who assist with platform operations, subject to strict confidentiality agreements.
User Rights and Policy Changes
Your Rights as a User
As a j10 user in Malaysia, you have the following rights regarding your personal data:
- Right of Access — you may request a copy of the personal data we hold related to your account.
- Right to rectification — if the information we hold is inaccurate, you can request corrections through our support channels.
- Right to Erasure — you may request account closure and deletion of your personal data, subject to applicable legal record-keeping requirements.
Changes to This Policy
J10 reserves the right to update this privacy policy at any time. Material changes will be notified to registered users via the platform or email. Continued use after updates implies acceptance of the new terms.
For any privacy policy inquiries or to submit data-related requests, please contact us at: [email protected]